Frequently Asked Questions

These are the most common questions we receive. If you can’t find the answer to your question below, please feel free to contact us.

In music, a MOTIF is a short phrase, a salient recurring figure, musical fragment or succession of notes that has some special significance.
Symphony swim takes pride in our MOFIT of making swimming simple with our swim lesson notes.

We know life is busy and, daily routines can be hectic; this is why we are here. But, we know how important swimming is and want our entire families to be knowledgeable and involved. That is why you will always receive swim notes from your coach. Symphony swim takes pride in our MOTIF of making swimming simple with our swim lesson notes. Your particular swim notes may be in the form of song, phrase, or tips that are consistently used during your swimmer’s lesson. Notes received will not only help your swimmer but whomever else you may feel up to teaching or giving pointers to and or even yourself. We want the world to swim regardless if we teach you or not.

Symphony swim takes pride in our MOTIF of remaining in harmony with our families, making swimming simple with our swim lesson notes. We give every individual and caregiver the notes necessary to succeed outside of their coaches’ presence. You can see us once a week or every day, and we will push for you to have the same success, tailor-fit just for you. We want our families to be involved, and therefore give mini-lessons to our swimmer’s caregiver. We want everyone to leave our program not only with the skill of swimming for the individual in class but also with knowledge of this life-saving skill (even if you weren’t directly in a class). This skill can be kept and shared for generations. Symphony swim leaves everyone with swim notes, making swimming simple.

It is optimal if you have access to a home or housing community pool (HOA pool, condo pool, apartment pool, hotel, or resort pool). However, we do have some instructors with access to pools. You can register with “No Pool” on the registration form, and we will try and match you with the closest instructor with a pool who is available.

Yes, we understand things can come up, especially with children. We do allow make-ups, and you can ask for up to TWO make-ups. We may offer make-ups in the event of inclement weather or instructor illness. Any missed classes that exceed two on either parties end, outside of permeant weather, will be looked at as a missed class. Please be mindful that your instructor may only be available during the times you have scheduled, and your make-up may need to be added to your scheduled time at the end of your package.

Our coaches are First Aid, and CPR certified. We teach children codes of safety and remind them of safety rules at the beginning of every class. We ask that parents also speak to their kids about being safe. Our Coaches are First Aid, CPR and AED certified.

Building confidence in the water is essential, and we find it easier to do with one on one interaction where your child is truly catered to. We understand cries of terror and will take our time to overcome the fear together.

Every individual child is different. Typically 3-5 yrs of age take about 16 lessons to be confident, swimming non-assisted. Older children take about eight lessons. Timing depends on how often the student practices and also what your specific goals are.

We teach back-floating. We teach babies and everyone about water safety. We do not state we teach drown proofing for babies.
Babies, children, and adults can drown. No one is drown proof. We stress supervision for children around water.

Many private at-home swim schools do not provide training, but we do.
All instructors undergo extensive training. We ensure that we all genuinely have a passion for teaching and the patience to work in all circumstances. All instructors stick to the same core curriculum so that we may see success in all our students.

The registration fee allows us to offer the best instruction, purchase innovative equipment, and make improvements in technology, including our new website, that can now be accessed anywhere on any device! The fee also allows us to offer the convenience of online registration and secure website payment to you.

To reach the exceptional goals that Symphony Swim has set for you or your child requires commitment from everyone involved. Our coaches are commited to honor their plan of action to help their student succeed.
We ask for a commitment from the parents to finish out their classes until their child reaches the swim goals of the lesson. Paying in advance for the semester is one of the commitments required for a professional, quality swim program.

You are now locked into the per-class price of whichever package you bought. Each additional class will cost the same per-class price as the original package you bought.

Two individuals in the same household may share a package of six or more lessons. This is only for private lessons and does not refer to semi-private costs.

Semi-private classes are only for individuals within the same skill set. An instructor will determine if semi-private is the right choice for your students.

Refunds are NOT available. Paid classes expire after ONE year. If you are not satisfied with an instructor, a replacement instructor can be sent; however, scheduling may be different.

Parents are more than welcome to watch, but we do ask you to try to be out of sight or at a distance. We do not want to distract our learners. We do want parents to be present in the last 3 minutes of class, where re-recap what our lesson that day. This way, parents have the opportunity to have an example of how to practice with student and student has the chance to show off new skills!